Airlines Customer - Free Essay Example

Sample details Pages: 5 Words: 1587 Downloads: 9 Date added: 2017/06/26 Category Business Essay Type Descriptive essay Did you like this example? AAA Auto Club South Problem Statement Classic Airlines needs to focus on the opportunities available to them in order to increase profits and sales through a new and improved customer rewards program. By performing an environmental analysis, using the SWOTT, SLEPT or PESTLE model (Freiwald, 2007, p. 1-2) the company will be able to identify internal and external forces that can have an affect on the organization and airline industry as a whole. Don’t waste time! Our writers will create an original "Airlines Customer" essay for you Create order Using these models will also allow the company to conduct effective surveys to enable them to become the voice of the customer (Freiwald, 2007, p. 1) turning its attention to their needs and by revising its current CRM system to fit a marketing strategy appropriate for accomplishing the companys goals and objectives. The company must deliver services desired by the customers or they will continue to lose profits and market share in the airline industry. Classic Airlines must also recognize the needs of all employees, both union and non-union, and perhaps implement an incentive program which could help boost moral and motivation. Company Overview Part of the American Automobile Association, AAA Auto Club Souths (ACS) has an image that is recognized internationally. ACSs purpose is to provide unsurpassed service to every customer; treating the members the way you want to be treated by providing courteous and friendly service (AAA Auto Club South, 2006). They are dedicated to attracting and retaining quality employees; therefore, they use various motivational strategies and reward systems to keep the employees enthusiastic about work. Although, the companys compensation package is very competitive, they offer various incentives and reward programs. The purpose of the additional incentives and rewards is to help the company achieve its goals by attracting, motivating, and retaining highly qualified support staff and salespeople. Keys Findings-Employee Incentives Beneficial incentives offered at ACS include paid holidays, vacation and personal time, health, dental and life insurance for the employees and their families and flexible work schedules in some departments. In addition, the company started experimenting with educational assistance by providing employees $500 per year as an opportunity to improve their work skills and upgrade their knowledge in an effort to develop their career within the organization. Due to the increasing interest and efforts of the employees the education assistance was raised to $1000 per year (AAA Auto Club South, 2006). One of the monetary reward programs offered at AAA is the quarterly incentive bonus, which is based on departmental goals and not the individual. This reward system was implemented to promote teamwork. Another reward which is awarded annually is the Extraordinary Performers Bonus (AAA Auto Club South, 2006). This program focuses on goals set by the employee and his or her ideas which can be implemented to improve departmental practices and processes, possibly reducing costs. It urges employees to think outside the box and look beyond their assigned job duties. The amount awarded to the employees nominated for this award is based on the companys success in meeting the organizational goals for the year. ACS also offers non-monetary incentives to motivate employees and help them build feelings of confidence and satisfaction. With non-monetary incentives employers can reward employees for a job well done through opportunities and recognition instead of cash (Ballentine, Kepner, McKenzie, Wysocki, 2003). According to Ryan (n.d.), consistent employee recognition is a key factor in retaining top performing workers while allowing management to achieve department and organizational goals. To recognize successful employees, ACS strives to emphasize on the success instead of dwelling on the things that went wrong. Managers deliver recognition and reward openly and publicly and they are tailored to be unique for the people receiving them. Some of the non-monetary rewards ACS offers are t-shirts, mugs, and certificates. Many people feel these awards have memory value because of the continued meaning they have long after a cash award would be spent. They also have trophy value because it can be shown off to others. Although, non-monetary rewards are less costly than cash awards, they still provide the same level of motivation for performance improvements. Key Findings- Customer Benefits ACS offers over 20 different services and benefits to its customers which include membership, travel, insurance, automotive, and financial services (AAA Auto Club South, 2008a). With the AAA membership, customers can save on many expenses such as dining, restaurants, attractions, car rentals, shopping venues, and hotels. ACS members can also save money when purchasing a new or used car through the Car Buying program which includes various dealerships that offer low, no haggle pricing (AAA Auto Club South, 2008b). Members can also receive discounts on auto repairs by visiting any AAA Approved Auto Repair facility. Through a partnership with Bank of America, the company offers the AAA Cash Rewards MasterCard, AAA Platinum Plus Visa, and the AAA Rewards American Express (AAA Auto Club South, 2008b). Its Platinum Plus Visa gives customers the opportunity to receive up to a 5% gas rebate when paying at the pump. The AAA WorldPoints Visa allows customers to earn a point for every doll ar spent on retail purchases and double points on gas purchases redeem them for any reward, from travel to cash to merchandise. This card also has no blackout dates for travel points redeemed (AAA Auto Club South, 2008b). Employee Success As a result of the various motivational strategies practiced by AAA, the company experienced a reduction in employee dissatisfaction, complaints and turnover, a decrease in customer complaints and dissatisfaction, and an increase in company growth and profits. Due to the increased employee motivation the overall work environment was friendly, supportive, and cooperative, with staff working efficiently and effectively. As a rule, motivational levels in employees tend to fluctuate and individuals are challenged to perform their work at an optimal level at all times. Therefore, the motivation programs helped to not only boost employee morale but also encouraged intrinsic motivation which resulted in optimal output. Customer Success ACSs dedication and unsurpassed service to its members has resulted in a membership base of over four million members. The company is continuously looking for ways to make improvements to better serve its members, giving them the freedom and safety to travel. By providing members with a peace of mind, total satisfaction, and exceptional value, ACS has devised a club wide goal to achieve 7 million members by 2017 (K. Brockway, personal communication, June 20, 2008). ACS will attain this goal through its relentless commitment to customer satisfaction and the passion to make the AAA membership indispensable (AAA Auto Club South, 2008c). What can Classic Airlines Learn Classic Airlines can use some of the same strategies applied by ACS. Just as ACS offers various benefits that appeal to its millions of members, Classic can look at adding benefits to its Classic Rewards Program, such as discounts to restaurants and shopping venues. The company can perform surveys to pinpoint the services customers would like to see offered by the airline that are more geared towards their specific needs or age groups. This would be a great opportunity for them to show their dedication to customer satisfaction and increase the customer base. The airline could also look at collaborating with a major financial institution, as ACS did with Bank of America, to offer extra reward points or flier miles to customers every time they use that particular credit card when purchasing tickets. Other airline carriers have already been successful with this type of partnership. For example, Chase offers the Southwest Airline Rapid Rewards Visa Signature Card and the British Air ways (BA) Visa Signature Card (Chase, 2008). With the Southwest card, members can earn double reward dollars on flights or vacation packages through the airline carrier (Chase, 2008). With the British Airway card, members earn 20,000 bonus BA points after the first purchase, along with other savings such as the opportunity to receive free companion tickets from the airline (Chase, 2008). This would be a good incentive for Classic to offer its members in hopes of gaining their loyalty and increasing membership and profits. With the employees, classic should implement a reward program, monetary or non-monetary, that promotes teamwork and boosts moral. This program can focus on the individual goals of the employee set by the employee and his or her ideas which can be implemented to improve departmental practices and processes, possibly reducing costs. The company can also involve the employees in the beginning phases of creating a program to find out what motivates them. This system can encourage them to go above and beyond their assigned job duties. References AAA Auto Club South. (2006). AAA Auto Club South Employee Handbook. Tampa, FL: Human Resources. AAA Auto Club South. (2008a). Why join AAA? Retrieved June 21, 2008, from https://www.aaasouth.com/20reasonswhy.asp AAA Auto Club South. (2008b). Financial: AAA credit cards. Retrieved June 21, 2008, from https://www.aaasouth.com/finance.asp AAA Auto Club South. (2008c, May/June). AAA member newsletter. AAA Going Places. Retrieved June 20, 2008, from https://www.aaasouth.com/current_issue/home.asp Ballentine, A., McKenzie, N., Wysocki, A., Kepner, K. (2003, April). The role of monetary and non-monetary incentives in the workplace as influenced by career stage. Retrieved June 21, 2008, from https://edis.ifas.ufl.edu/BODY_HR016 Chase. (2008). Airline rewards credit cards. Retrieved June 18, 2008, from https://www.chasecreditcards.com Freiwald, T. (2007). Environmental scanning marketing acronyms. Received May 29, 2008, from MBA/570- Sustainable Customer Relationships. Ryan, S. (n.d.). Rewards and recognition. Retrieved June 21, 2008, from https://edweb.sdsu.edu/people//ARossett/pie/Interventions/incentivesrewards_2.htm University of Phoenix (2008). Scenario: Classic Airlines [Computer Software]. Retrieved June 17, 2008, from University of Phoenix, rEsource, Simulation, MBA/570- Sustainable Customer Relationships Web site.

The Process of Writing Composing through Critical...

Sally caught the ball. The long-haired, athletic Sally gathered up all her strength and stretched, like Stretch Arm Strong, to grab that ball right out of the sky above. Which one sounds better? Which one would you rather have in your paragraph? With some simple things to keep in mind, you too can write better. The book entitled, The Process of Writing: Composing through Critical Thinking, by Roberta Allen and Marcia Mascolini, taught you everything from thinking before you write to putting things together, all the way to how to prepare specific forms of essays. Its definitely something you should read before even thinking about another paper. First of all, before you can write and actual paper, you must first go through†¦show more content†¦Written messages that someone else asks you to write are called reader-initiated messages, and messages that you decide to write by yourself are called writer-initiated messages. Make sure you are on the right track at the very beginning, and this process will flow much easier. After you have made sure all of these elements are in order, you are ready to begin to put things on paper. There are three techniques for generating ideas: brainstorming, mapping, and free writing. When brainstorming, there are a few things to try so you get the best results. Try focusing on your topic for about 10-15 minutes without interruptions, and jot down every idea that flows through your mind, and dont stop to correct things, its supposed to be sloppy. Try not to criticize yourself and just get out as many ideas as you can, even if they are not connected to your topic, just whatever is g oing through your mind. After that you can go back and evaluate your thoughts, cross out things that have nothing to do with your topic and things like that. The second technique is mapping, to do this just draw circles and lines connecting ideas to each other. The idea of this is to get your mind to make connections with things so that you can make paragraphs and you have support. The last one is free writing, and its kind of like brainstorming. Give yourself a goal of a certain

Investigation of Fermentation free essay sample

Investigation of Fermentation Introduction Introduction Yeast (Saccharomyces)is a single-celled microorganism in the Fungi family. It anaerobically respires sugars to produce ATP, as well as the waste products ethanol and carbon dioxide gas. This process is known as fermentation. There are various factors that affect the rate at which yeast respires. Aim To investigate the effect of concentration of table salt (sodium chloride) on the rate of fermentation of sucrose using yeast, measured in the volume of carbon dioxide gas collected over a period of 10 minutes. Research question What is the effect of concentration of table salt on rate of fermentation? Hypothesis I predict that as salt concentration is increased, the rate of fermentation will decrease. Yeast cells do not have a cell wall and therefore, due to osmosis, a higher salt concentration outside the yeast cells will provide them with a hypertonic environment. This will cause water to move from the yeast cell to its surroundings, down the concentration gradient. We will write a custom essay sample on Investigation of Fermentation or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Thus the yeast cells will become dehydrated, cannot function properly and eventually die. Standard deviation should also be calculated to measure the spread of the data, using Excel or the formula (where s=standard deviation; x=each measured value of volume of CO2; and n=number of trials). The mean volume of CO2 versus concentration of salt should be plotted on a line graph, with standard deviation shown with Y-error bars. Safety Precautions Good laboratory practise, including appropriate clothing, is important in order to avoid hazards and risks. Water bath must not exceed 40Â °C, as high temperatures could cause burns.

Symbolism In Strange News From Another Star Essay Research Paper Example For Students

Symbolism In Strange News From Another Star Essay Research Paper Symbolism in ?Strange News From Another Star?Symbolism in ?Strange News From Another StarStrange News from another Star? is found to be a story which contains numerous symbols which in many cases contain some important, abstract information. Symbolism is something which is very difficult to explain due to the fact that not everyone sees the so mentioned symbol. They dont quite see it as you, because no two minds are the same, which implies the fact that they dont react equally to something which must be internally interpreted as it is not present as mere information. On this essay I will try to back up with concise words, why I believe that something is representing something abstract, as well as with information from the author.One of the first symbols that we may find, is actually the star. A star is known as a gaseous sphere, which with nuclear fusion and fission may actually give out huge amounts of energy. We will write a custom essay on Symbolism In Strange News From Another Star Research Paper specifically for you for only $16.38 $13.9/page Order now Obviously a star is a inhospitable place, so I believe that the star actually represents a planet or a country.The flowers, which have a very important part in the plot of the book are a symbol as well. They, have always, as least as far as I know, had a special message. A message of love, tranquillity, joy and they represent the harmony of nature itself. In the first stage of the book, we may see how a problem, the earthquake, has made the people in the star loose a vast amount of flowers. They lost some of the tranquillity and joy that had invaded their lives. And when they look for a messenger to go find flowers, theyre talking about re-finding the tranquillity and lack of fear that they wanted.I believe that the burials, actually represent life. It may sound a bit peculiar, but in real life once you get accustomed to living a happy, joyful life, you then will not be able to live without it and so, you will need to do practically anything, as the people in the star did, to find the ?flowers?.The symbol of the deity that the youth saw in the temple, I understand that by the way in which the story progresses the symbol is actually representing the fact that war, or trouble (the bird of prey) destroys all happiness or good hearted feelings. I think that the representation is what I mentioned above, because when the messenger ?goes? to the foreign star he sees destruction and a total lack of joy.We may find another symbol which goes from pages 55-59. Its the conversation that the youth holds with the king whos nation is in war. Its apparently a symbol because even-though it has important, concrete information for the story, theres more to the phrases themselves. They can be abstracted and thats when I see that the conversation is actually trying to explain the way in which the humanity is being erratic by trying to find happiness. To achieve happiness, you must first get rid of sadness, poverty, trouble, etc (war is the symbol used to represent all of them). It may not be found just by ignoring the others. In the kings star they werent happy because all of the nouns mentioned above were present. A proof of that may be the fact that when trouble, the earthquake, arouse in the province of the youth then they lost the peace and tranquillity, represented by the flowers that they had had.And ultimately I will mention the symbol which the black bird represents, its what I believe is the image of the harshness, horror and terror of war. Which may reach such levels of futility that it may apparently only be seen as a dream, or even more correct, would be to say that its like a nightmare.

Increased Productivity and ISO 9000 free essay sample

A paper which discusses the benefits of adapting a standard system of productivity such as ISO 9000 for a business. The paper explains that something that every business can benefit from in terms of increased productivity is an adaptation of the ISO 9000 standards. However, these standards are most effective if they are in fact adopted as part of an overall operations management strategy. Both of these are discussed in the paper. The author shows how ISO 9000 Certification and similar systems of standardization are integral to a number of the activities that we pursue each day and are central to the way that business and industry will be conducted in the 21st century. The paper defines standard and summarizes ISO 9000 standards with the use of a graph. This process of continually updating and checking for needed modifications is one of the greatest strengths of the ISO system. Moreover, it is the continuousness of this process that is most responsible for the connection between productivity and ISO 9000 use. We will write a custom essay sample on Increased Productivity and ISO 9000 or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page While the ISO standardization system is updated annually, often good quality control must be updated on a daily or even an hourly basis. For example, when demand for a product is high enough to justify continuous production, the production level might need to be adjusted from time to time to address fluctuating demand or changes in a companys market share.

How to Use Google to Create a Winning Resume

How to Use Google to Create a Winning Resume So you found the perfect job posting and think you really want to make the plunge this time and apply. But what’s stopped you in the past is likely what’s making you take pause now- you (of course) need to provide a resume, and the thought of updating yours or creating a new one from scratch is just too daunting to tackle. Hmm, maybe you don’t  need to apply to this job? Nonsense. Do it. No idea how to start building (or rebuilding) your resume? Lucky for you there are a ton of templates out there that can serve as a useful starting point. You don’t just have to sit there with a new Word document, the cursor blinking at you on the blank page.Next time you’re stuck, turn to Google Docs. Their template archive is a wealth of possible head starts for you to make a gorgeous and professional looking resume. And all you need is a Google account to get started- it’s completely free. And the best part is, you’ll be able to access your docume nt from anywhere, on any computer, in any document format.Here are a few tips on how to use Google Docs resume templates to your best advantage.1. Search for exactly what you want and like.The template gallery is huge- and includes more than just resumes. Use the search function to narrow things down. Just enter the word â€Å"resume† and start browsing through what’s available that suits your needs.And if you don’t have a sense of the type or style that you want? Really, don’t let the numbers overwhelm you. Find the first one that looks clean and classy and professional. Pick that one- done and done. Use the preview function to make sure you’re happy with your choice. If you don’t love it, keep looking for clean and classy. If you do, simply click â€Å"Use this Template† and get started.2. Personalize it piece by piece.Your template will be full of dummy text for a fake job applicant, and you’ll have to go in and change all o f the information to your own. Enter your details by clicking on each section as you edit it. The most convenient part? Your changes are automatically saved in Google Docs. (Though, in general, please practice saving as you go- it’s a great habit.)To save a copy to your computer, simply â€Å"Download as† then choose your file extension of choice. You can then attach your file to an email if needed, or print your file directly from Google Docs.3. Choose a good file name.Simply click on the title of the Google Doc to rename it. Remember to make it something you’ll be able to search for easily, and that will not confuse a hiring manager- something like â€Å"Smith Resume 2017 July† will do. If you’re making multiple versions for multiple positions, be sure to make the file names specific enough to find later when you need them.Honestly, the toughest part of this whole process is getting started. It’s hard to picture filling up a whole page of information when you have an expanse of white space sitting in front of you. A template seems like a simple thing, but trust us when we say that having set boxes to fill in is often all it takes to get your fingers typing, your brain moving, and the information about your work history into those neat little compartments.

Buyer- open to buy 1,214,000 for retail store- demographics Essay

Buyer- open to buy 1,214,000 for retail store- demographics - Essay Example In view of the various businesses available, I would like to deal with the women business suits during the spring season. This is because business suits are widely accommodated by the general population. Bloomingdale business store located in New York is my business venture. It is a business that delivers an awesome world-class experience in retailing. It showcases a brand portfolio and represents latest and desirable merchandise throughout main and stores at home alike (Donnellan 17). Ladies suits can generate more profits unlike the casual wear that is only for a youth and cannot be worn during the spring season at various occasions. The store deals in the ladies suits and separates. These include suiting, dresses, statement jackets, skirts, layering pieces and pants. The goal of any business start up or an established one is to make profits. Consequently, I would deal in designs that would bring in more profits in my operations. Taking into consideration the spring season, the la dies are to cover their bodies for warmth and still ensure that they are more trendy and decent. There is an upcoming trend in the mode of dress for all ladies to become decent and my customers would not be left aback either. There is much beauty in decency and smartness. The premises that are used in business should be cheap in the form of the rent paid so that it cuts on a number of costs. There should always be a careful inspection and analysis of all business costs that may be affected by the business location. The order to buy amount will act as the capital for the merchandise business. The order to buy amount will be used to buy grey suits, blue suits, gray pinstripe suit, skirt suits, dress shirts, and black suits. This is to be able to satisfy the need of the many customers available. The order to buy amount will be divided proportionately to avail the stock. The merchandise is made in the European tropical wool so that it fits the spring season. It is of great

Contemporary issue in public health and health promotion Essay

Contemporary issue in public health and health promotion - Essay Example The most prevalent subtypes of the swine flu that were known were H1N1, H1N2, H2N1, and H3N1. Swine flu or the swine influenza virus is considered common in the world especially in places that have large pig populations. Since the virus originates in pigs, it is easy to get affected by the virus when a person is in constant contact with pigs. However, the virus transmission from the pigs to human is not common. Since the transmission of the virus from the pigs to humans is rare, there are minute chances of a human being suffering from human flu. This is due to the reaction of the body to the virus. With such a reaction, the virus will not result into human flu but will only release antibodies in the blood stream. Such a situation is commonly referred to as zoonotic swine flu. It is declared that people that are in constant contact with pigs are at a higher risk of contacting swine flu infection as compared to people that have rare contact with pigs. The first case of swine flu was reported in Scotland, shortly after a flight from Mexico on the 27th of April in 2009 (Gallagher, 2013:1). This case was diagnosed and reported to have strains of H1N1 virus (Gallagher, 2013:1). After this first cases, the infections spread across the world rapidly. By the 17th of May, more than a hundred cases of infection had been confirmed. This was a shocker to the whole world due to the way the cases were spreading in the whole world. Previously, it was considered that swine flu could only affect the people that are in constant contact with pigs. However, this was not the case after the confirmation of the first case of swine flu. In this situation, the swine flu infections were spreading from one person to another when there is close contact. This was a situation that led to outburst by many nations to ensure the spread of the swine flu was controlled and maintained at the lowest minimum (Great

Innovation course PowerPoint Presentation Example | Topics and Well Written Essays - 1750 words

Innovation course - PowerPoint Presentation Example ter is to improve the delivery of quality health care conforming to the strict standards of the Joint Accreditation Commission of Health Organizations (JACHO). It basic strategy to attain its vision and mission is to manage innovation through governance and leadership skills. The first strategy is to employ non-nurse managers to head their nursing units. It is strategic move to enable nurses to focus on patient care and not be bogged down with administrative work. This move paved the way to increase morale and productivity in the units, and increased patients’ satisfaction with regard to the delivery of efficient and effective healthcare. The second strategy was an innovative structure necessitating building a two-tower structure which stands on a 1.6-hectare property. This move would capture a more extensive clientele thereby improving their market share. The third move was to institute actions which are â€Å"firsts† in the industry. First to invest in advanced medical equipments to cater to more patients not only in the local market but in the neighboring Asian nations. Further, this strategy puts SLMC in the top spot among the medical institutions in the Philippines. Innovative companies have well defined goals, vision and mission. The vision defined 2010 as the year to achieve its being one of the top 5 hospitals in Asia and would be achieved through highly competent and caring professionals and with the use of world class technology and research. Leadership is essential in managing innovation. The appropriate leadership skills are matched with personalities, characteristics and behavior of its human resources to motivate them into achieving organizational goals. Company’s resources must be maximized. Human resources are acknowledged as their most important asset. Property, equipment, and processes are continuously updated. And management has made a commitment to invest in technologically advanced medical equipments to compete with other top health

Network Management Roles In Growth Information Technology Essay

Network Management Roles In Growth Information Technology Essay The arrival of computer technology these days are contributed to the growth of many business corporations, especially computer networking (Vivki, 2010). There are three main goal of network management is to make operations more efficient, and operators more productive (Alexander, 2007). There is cost, quality and revenue (Alexander, 2007). I will explain these goals further by using examples and information I have found. I will discuss the essay question by using some real life examples of company experiences that was affected by network management, for example how the company gained benefits from network management and how the company loss revenue for having a bad network management and so on. I also will describe some network management tools that help company to gain different benefits and reduce cost. According to research, if network management is managed properly, it can be a positive business asset (Jason, 2010). Computer network creates an easy and convenient way for employees and clients to communicate and make transaction between each other (Vicki, 2010). Based on research, with the growth of the internet with/and good network management skills by the network administrator, the corporation will have higher chance to success or grow (Vivki, 2010). Based on the research I have done, I agree that network management do play an important key role in corporate business growth, and I realized that no business can do or success without technologies in this modern time, particularly computer network and systems. Small and large companies are depending a lot on computer network communication to get things done faster and more reliable compared to the traditional method of doing things. As the rate of technology keeps changing in the business field, we will definitely see more changes after the next three years than we have seen in the past ten. It is also impossible for organisations to grow if they have poor-performance of network management or poor-maintenance skills as well. In the real situation, every business is aimed towards growth, and network support is standing at the middle of those many factors leading to the progress of a business (Bryan, 2009). Today, network management has become a compulsory Information Technology(IT) system or department for every business corporation, because computer field, including network management as well, has expanded a great deal for organisations. This means that businesses will surely gain advantage or benefit from installing and understanding the latest network technology (Bryan, 2009). As IT teams has played an important role in an organisation, it is essential for the companys manager to choose the IT firm that could gives them reliable performance and ensure of quick response time in maintaining, installing and repairing networks and servers. Based on research, if a company h as an efficient computer network, most probably it will raise business outcome, reduce unnecessary costs and increase business efficiency, this makes network installation and computer maintenance as the two most important aspect of business growth (Bryan, 2009). I will explain more about the benefits of network management in the next paragraph. In todays networked economy, understanding the business impact of network management is important, because most of the business revenue is relying on network-based system whose availability and performance are critical to survival and business growth (Stephen, 2003). The company network is like the backbone of the company, customers use the network service to access into goods and services that is provided by the company, or whether for Internet or databases access, billing enquiry, or other business practices (Stephen, 2003). The entire company business will suffer if the network fails or network does not manage properly by the network manager, because customers and employees cannot communicate, they cannot access needed information, or employees are not able to perform printing, and email services; this will causes productivity suffer and a stop to revenue flowing, for example, if a network failure affects the email services/server. Today, most people are using email services to de liver messages instead of using hand written paper. If the companys network device fails, employees are not able to deliver email and part of the business will be terminated. Customers are affected, employee productivity slows down, the reputation of the corporation will decrease, and revenue will be dried up (Stephen, 2003). In my opinion, this is the reason why network must be properly managed and always need a redundancy for any obstacles that may bring in the future. The information about the network failure that was mentioned just now, the network manager should be responsible for this case because it is network managers job to maintain good network performance. Network Managers must ensure he could minimize the downtime and remain the network performance speed, so most of the network managers will use network management systems or tools together to manage the network. These systems also allow businesses to operate more efficiently, low costs, and prevent revenue loss. I will p rovide some examples of companies to prove the usage of these systems. After explaining of how network management affects business growth, I will now provide some white/research paper, books, and internet resources discussion that I have found to explain the real-world situation of organisations that is affected by the network management. This is to prove that network management does play an important role in business growth. As networks grow larger, they will become less manageable (Douglas, 2007). In fact, we are already reaching the limits of network sizes that we can handle with the current tools (Douglas, 2007). In addition, network management helps to keep networking cost and operational cost under control. Businesses increasingly rely on data networks as the primary link to customers and other businesses. One particular aspect of network management has become inextricably linked to the bottom line: network downtime. For many businesses, the losses that occur while a network is down, brings the business to staggering results. Ironically, as businesses grow and its network size increases, the time required to diagnose and repair increases rapidly, businesses that are most successful bears the most risk (Douglas, 2007). These days many network companies, like Dell Corporation, provides network management tool. Dell creates a network management software/tool to provide easier methods to manage their ow n network to reduce cost, because it is expensive to hire a network management professional to manage a companies network, and by reducing the cost, the company could use the money to invest into other field (Stephen, 2003). The system will provide a so called early warning system for network outages or failure to warn users that problems are coming soon. The software name is called Dell OpenManage. The software is designed to meet the cost and feature requirements of Small, Medium Enterprises, and it also save time and money (Stephen, 2003). As I mentioned earlier, these tools are created for companies to manage their network with some easy features and to support their business objectives and brings revenues while reducing costs by helping IT administrators to manage the companies network in less time and in a more efficient manner. Furthermore, I will provide another example. In the white paper from Solarwinds, network management and monitoring software is on demand for every company across all industries (Mike, 2010). As a result, some companies are experiencing strong Return on Investment(ROI) from a good network management because of the amazing data analysis and reporting that relates to business processes, and it also benefits like consolidated hardware usage, reduced man-hours and reliable network uptime (Mike, 2010). In my opinion, there is no excuse for companies to not be careful about their investment on network and Information Technology in these days or else, they might lose revenue at the end of the day. One way to reduce cost for network management is to use a network management tool. The example below shows how a team has gained benefits from a network management tool. I would like to give another example of a network management tool that brings benefits to a team in an organisation -The Orion. The Orion brings benefits to a senior network engineer in California by providing good network management service with a low cost while he is doing a project with his team members. He mentioned that Orion network management monitor tool helps him and his team increase data capture and report, and offer an easy business root analysis company-wide (Mike, 2010). Orion provides them with system performance insight and it analysis mission-critical business applications, as the result that was calculated, they are able to save $29k on equipment replacement costs over two years (Mike, 2010). Orions automated nature and ability to approach network issues proactively saved the company about $50k in its overall IT budget in 2008 and $80k in 2009, rather than employing help desk workers, a system admin and a network engineer to manually monitor the network, the product can do the job of several individuals (Mike, 2010). From saving all the money from 2008 to 2009, the company is able to use that money to support into other fields. From my point of view, the company might need to spend $50K to $80K or more to support network management to achieve their needs if they work the plan without a network management tool. Based on the conclusion of the white paper, they conclude that network management can provide tangible results for the company; not only helping to make their job easier but also easing issues across the entire company (Mike, 2010). In my opinion, I totally agree with the explanation shows just now that network management plays an important role in corporate business growth. Based on a white paper, reducing or preventing network downtime is the biggest factor in preserving revenue, maintaining customer satisfaction, maintain the companys reputation and maximizing productivity (Jason, 2009). A company stated that SME companies experience an average of nearly 140 hours of downtime every year. The study concluded that the total impact of an outage was 55% lost revenue and 45% lost productivity (Jason, 2009). The total amount of downtime reduction can deliver significant business savings, one group of SMEs in the study experienced an average loss of $70,000per downtime hour (Jason, 2009). Further analysis found other studies into the causes of downtime concluded that 45% of all network outages are caused by configuration error or network management, sometimes referred to as soft issues. In my opinion, the network is at the core of the activities and must operate efficiently and reliably. They also concluded and confirmed that without network management, comp anies are vulnerable to network performance and availability problem. According to research, when changes to the network are not carefully planned and implemented, it compounds the difficulty of maintaining the network in a cost-effective way (Jason, 2009). Based on research, top managements support is critical for projects to be successful (Teresa, 2005). However, in large organisations spread across the globe, it is easy to lose sight of this factor. CIO reports the case of a company that lost 50% of its market capitalization due to top management failure to implement a global information technology strategy (Teresa, 2005). The failure cost the company approximately $500 million dollars (Teresa, 2005). There were several IT issues that were the cause for a lot of agony. First, customer queries on order status took several days to respond. Second, orders from a single customer with locations in different countries were processed by separate systems (Teresa, 2005). This created unnecessary statements to the customer. In my opinion, I conclude that most of the problems are affected by bad network management, for example the second issue about customer locations in different countries been processed by separate system, should blame on net work manager for not having good network management plan. In conclusion, I have explained three network management goals that effect the business growth by using examples of companies and information I have found. I have used some real life company experiences that were affected by network management. And I have explained how network management tool will provide different benefits to a company in certain situations. Based on every research and information I have found, I concluded that network management play such a key role in generating revenue and keeping employees productive and customers happy, we need to understand the importance of network management and the role it plays in maintaining network performance, availability, and customer satisfaction. In return, having an effective network management working in an organisation should provide a excellent performance, and governance, to ensure the ongoing success of the communications infrastructure in support of, and aligned to, organisational goal (Jason, 2010). Bibliography Devaraj, S and Kohli, R, The IT payoff : measuring the business value of information technology investment, Prentice-Hall Inc, 2003. Harris, K, Building the new Enterprise People, Processes and Technology, Sun Microsystems Press, 1998 Dawson, R. Living Networks: Leading Your Company, Customers, and Partners in the Hyper-Connected Economy. Prentice-Hall Inc, 2003.

Hotel Reservation

I. Statement of Scope and Objectives A. Introduction Technological innovation cause changes in the way people live. They have made lives of people easier, more comfortable and convenient and even hoteliers and services oriented companies find ways how to satisfy their customers, But how these hoteliers manage their transaction with fast and more convenient way. The Columban College Hotel & Resort is founded Dr. Susan P. Alegoria, the Dean of the College of Business Administration, with the recommending approval of the school treasurer Fr. Amado S. Censon and Rev. Fr. Daniel O.Presto the school President to the Board of Trustees – Most Reverent Bishop Florentino G. Lavarias, DD, as Chairman of the Board. Hotel now are having a hard time keeping their files in place. The procedure implemented is slow in billing. Manual handling of information may lead to inaccuracy of information because humans are prone to errors. In their reservation transaction there is a problem in shifting of schedules of the staff because the records is place only in the logbook and sometimes the staff is not aware that there is a reservation in a specific room because of it is difficult for them to find the room immediately.The proposed computerization system can reduced if not totally eliminates the errors that will be encountering. This system provides efficient and precise output because of the transaction for computation of bills. Accessing and updating records in reservation can be done with relative. It would then be easier for this company to go about their work with less effort and high efficiency. For Columban College Hotel & Resort, a manual-based transaction is still applied that serves as their primary system & when it comes to their data management which is record keeping and report generating.Such processes are done using logbooks, worksheets, price lists, calculators and a lot of human intervention. By doing so, the company has been encountering human errors such as i naccurate calculation, when turns out to be an inconvenience for them as it requires greater effort and time. To complement the need for capability to control, it is essential to develop an information system that will serve as the company’s backbone. Background of the Study Columban College Hotel & Resort was built on the premise of putting aLaboratory facility for BSHRM – Bachelor of Science in Hotel and Restaurant Management and BST – Bachelor of Science in Tourism students. After two years of deliberate construction, a five storey, 15 rooms building complete with three star class facilities finally open its doors on April 15, 2004. A team of experts manage and operate the Hotel Laboratory for the students to experience a first class hospitality education, making them equipped and at par with their counterparts.All Laboratory classes/subjects are done in the hotel; Front Office, Housekeeping, Kitchen Operations, Bar Tending/Cocktail Mixing, Baking with Cake D ecoration, International Cuisine, Events and Catering Management, and Culinary Arts. These specialized subjects are taught by experts from the industry and with NC II certification by TESDA. The Columban College Hotel & Resort, is the first educational hotel in Zambales and Bataan Provinces, it is located at Barrio Barretto, Olongapo City. It is ten minutes away from Subic Bay Freeport Zone, thus making it ideal for conferences, retreats and other gatherings.Nestled in the nature rich area of the Barrio Barretto with a spectacular view of Subic Bay and the mountains. This hotel and resort features very affordable room rates; one can choose from standard to deluxe rooms ranging from Php. 1,200. 00 to Php. 3,600. 00. It has function room that can accommodate 200 guests, and dining areas. The swimming pool – a mini –Olympic size pool with kiddy pool with lush tropical gardens and a roof deck overlooking the Barretto campus and Subic Bay will definitely make your stay wort hwhile. As educational hotel and resort, our tradition of impeccable service will make your stay memorable.The Columban College Hotel & Resort continues to set itself apart with its excellence in Hospitality Service and education as evidence by the result of regional culinary skills competition. The existing system in the organization contains many manual operations, including a manual registration and reservation performed by the guest which creates a problem on the receptionists recording the data that has been gathered, manual transactions of payment also created problem in paying the bills in the hotel. The Columban College Hotel & Resort is having a hard time keeping their files in place. The procedure implemented is slow in billing.Manual handling of information may lead to inaccuracy of information because humans are prone to errors. In their reservation transaction there is a problem in shifting of schedules of the staff because the records is place only in logbook and somet imes the staff is not aware that there is a reservation in a specific room because of it is difficult for them to find the room immediately. Another problem also is the marketing of the hotel because of its location and finding the prospect guests. The proposed computerization system can reduced if not totally eliminates the errors that will be encountering.This system provides efficient and precise output because of the transaction for computation of bills. Accessing and updating records in reservation can be done with relative. Reports are being generated depending on the list required by the management. It would then be easier for the company to go about their work with less effort and with high efficiency. B. Statement of the Problem MAJOR PROBLEM: Based on observation and interview done by the proponents, this study identified that the major problems experienced by the management lies on the manual process of all their operation.SPECIFIC PROBLEMS: 1. Slow Process – It ta kes time to prepare a billing report and billing statement of the clients and unable to determine quickly the availability of the rooms in order to assign new clients to their respective rooms because they are still using manual process. 2. Data Security – Their records will get lost or damaged because their data is not secured and sometimes the receptionists overlooks the records of the reservations and assigns different clients on the same room and same date which makes the manual system unreliable. 3.Intensive labor – They have difficulties on searching clients’ records and scanning the log books for the availability of the rooms it also needs effort in order to compute the billing statement. C. Objectives of the Study GENERAL OBJECTIVE: The general objective is to design and develop a Hotel Management System for Columban College Hotel & Resort, Barrio Barretto, Olongapo City. SPECIFIC OBJECTIVES: 1. To be able to develop a system that will speed up the proce ss of operation. The receptionists will have an ease using this system because our proposed system is capable on computing the payments that clients have made. . To be able to secure a program by creating a different user level of security The proposed system will have a capability to create a back-up of the recent database and the records are protected because the only person who can access their records is the receptionists. 3. To be able to develop a system that will ease the job of different user. With one glance the room’s status will be shown whether it is available, occupied and reserved. The receptionists would no longer look throughout all the rooms’ information on the log book one by one. D. Scope and Limitations ScopeThis study will cover the management of the rooms, the system will show the information of the room if it is occupied or available. The system will provide the computerization of the costumers’ total. The system will record the clientsâ⠂¬â„¢ information and the transaction they settled. Limitations The system limits the direct usage of the system by the clients, only the receptionists can operate the system. Editing guest information & transactions can only be made by the receptionists. E. Locale of the Study Figure 1. 0 The Columban College Hotel & Resort is located at Rizal Ext. Barrio Barretto, Olongapo City, near the Columban College, Barretto Campus. F. Significance of the Study This study aims to provide a Hotel Management System for Columban College Hotel & Resort. With regards to the billing of the guest, the system will be responsible in computing their payment and checking the availability of all rooms. Receptionists: They will consume less time and effort interacting with their clients. Having this system, they can easily access or check the status of the rooms depending on its types. And they can easily give the bill of the clients because it was already computed by the system.Clients: Their clients wi ll not have to wait for a long period of time for the room that will be assigned to them and their bill. Company: The hotel will have a better transaction process and ease in their guest management. II. Review of Related Literature and Studies A. Related Literature This chapter is a discussion of the background, aims and objectives of the present study. This chapter deals with the review of related literature. The purpose of the study of research works done in the same field is to understand what type of study has been done and what exactly has been explored before the present research work started.The system provide the reception an easy way for searching on rooms, listing off rooms, inserting the client information, making reservation for rooms and doing payment process. This will be created by four students of Columban College. They are Jon Roel Lasala(BSCS), Kristian Castillo(BSCS), Steven Ocampo(BSIT) and Rosendo Luy(BSIT). B. RELATED STUDIES Foreign Webraydian (2007) asserted that to run a hotel successfully it is important that the hotel management should be good before making any change in the trends one should take a look to every aspects as any changes in the trend also have a wide impact on the diverse industries.Rutherford (2009) asserted that the hotel business should be done in terms of the guest interest as well because of the growing concern over environment friendly service. O’Fallon (2010) asserted that the hotel business is one of the most competitive businesses in the world or the better words is â€Å"most cut throat†. Michael said that hotel reservations software allows hotels and resorts to manage reservation software allows hotels and resorts to manage reservations, set rates, offer discounts and monitor room allocations. Most otel reservation systems include hotel management software, hotel reservation and billing software, hotel reception software and hotel accounting software modules. Global Marketing asserted that comm unicating with all of these channels in order to keep them current on your inventory and rates, requires in some cases, daily manual intervention with multiple faxes and phone calls. More importantly, verifying the accuracy of each channel’s current allotment and rate by property is critical but rarely automated. Most times hotel operators do not know where or how their rooms are being sold or at what rate until the booking confirmation arrives.Waller said that is hotel hotel reservation software is really a necessary need. Pencil and paper booking sheets for example tend to get the job done, yes? That may be so, but also considers that with hotel reservation software, such booking sheets can be printed out, and many software packages can be configured to most any language. Martindale, asserted that another great feature about using hotel reservation is you can select from any hotel in the area that you want to stay at, even of your budget wouldn’t normally allow you t o afford it.With the online system you can browse the different hotels available in the area, and see if they have only a discounted price or if they will allow you to create your own price. This many sound strange, but especially during off peak times many hotel want people to spend something to stay in their room to help increase their annual revenue. Charya, asserted that Hotel Management system helps the hotel administrators to accommodate special request, booking checkouts, etc. They keep sending reminders highlight the important dates for the benefits of the customers.It also gives the hotel administration leverage in terms of making immediate adjustments as and when something unexpected turn ups. Schneider said that room management is simple and cost effective because a guest room management system can ensure maximum user-friendly and cost effectiveness. Assuresoftware. com testified that the management software can help your people get more out of every minute, every hour, a nd every workday. It is designed to boost productivity by simplifying scheduling rooms and resources. LocalValenzuela (2003) asserted that computer-based hotel reservation and billing system can reduce errors that will be encountered. This system provides efficient and precise output because of the transaction for computation of bills. Reports are being generated depending on the list required by the management since computerization of all companies are being encourage; there is need for hotels to adapt computerized operation too. Razal (2004) testified that the reservation and information are essential to attract clients and customers, so when they see that the establishment that can be added to their success.Wong (2004) concluded that reservation system will lessen the work of the employees and would really help them a lot in managing the hotel and it would be much easy to organize all transactions of the hotel. Capistrano (2005) asserted that reservation system enhance the existi ng business operation and give further improvement for the business process. Fuerte (2005) concluded that an application of IT technology in any business firms hold the key to competitiveness towards development and success in the business.Ramirez (2005) asserted that reservation system will benefit not only the company but customers as well, because it will increase the efficiency of the employees working operation. Daduya (2006) claimed that organized and fast retrieval of information computerization of their reservation and registration process is need, for them to have fast and accessible transaction. Mirador (2007) asserted that reservation system is deemed significant because it will be different from the traditional process of reservation.This will reinstate the manual process of reservation which probably creates difficulty for the people the who are responsible in reservation. C. Analysis on Related Literature and Studies As summary, Hotel Reservation System is an advance p rocess of managing hotel reservation; check in, check out of costumers. It is a user friendly and helps the hotel receptionist to accommodate special request, booking, checkouts. They keep sending reminders and highlight the important dates for the benefits of the costumers.Therefore, hotel that uses Computer based system needs to conduct day training for the users/receptionist to be literate in hotel management system and to avoid difficulties in making reservation of costumers. It lessens the time consume doing the hotel reservation. It is a replacement for manual reservation. A system more convenient and user friendly and compiling of files is more accurate and more sufficient than compiling it manually. It is more easy-driven to ensure faster and reliable data by processing of information in database. III. Methodologies A. Methods of Research StudyIn this chapter, the proponents described the method of research used and data gathering procedure, tools and data processing techniq ues. The Proponents used the different gathering materials like internet, books and previous study similar to the proposed study. After collecting and analyzing the data that we gather we found out some of the problems and establish our main objectives that served to be our guidelines for pursuing the system. Those gathered information from questionnaire, surveys and interviews can solved to the problem of the Columban College Hotel & Resort for their manual process. B.Data Gathering Techniques The proponents used the Descriptive Method; it is designed to investigate and to gather information about the present situation. This was the chosen method of the proponents because the method can help the proponents obtain the information they need. There are different ways to gather the information needed for the proponents to understand more about the current system of Columban College and how can the people adjust in the new system that is going to be implemented. The facts and informatio n that was gathered by the proponents was obtained by the use of Observation, Interview and Survey.Observation – this first stage to be done because before doing the interview and survey the proponents needs to observe what kind of environment the locale of the study have, what kind of people is involved and the educational attainment of each people. This technique is very helpful in gathering the needed data because conducting the observation opened some issues and problems that the study will encounter. Interview – by conducting the interview, all the questions and issues of the proponents was brought up and was answered.Interviews were done with the different people who are involves and in-charge of the Columban College Hotel & Resort. Survey – this was used by proponents to determine the percentages of the students who agree and disagree on the proposed system. Using this technique gives the proponents the opportunity to understand the situation of the stude nts in the existing system. The techniques/ways discussed above will not be obtained without the instruments used in data gathering. These instruments were performed carefully and accurately to have a very reliable result in the study.The instruments used to gather the information needed are the Library and the Internet. Library – the proponents used the Library to gather some important information that can help improve the study. It also played a very big part in the study itself; the Library contains a lot of reliable information regarding the study that helped the proponents. Internet – the internet played a vital role in gathering the information needed. The internet nowadays contains information that are not that reliable and accurate, the proponents carefully compared the results and comments of the other readers in the internet to have a result that is reliable.The proponents used survey form as one of the most important method in data gathering. A set of survey questions was given to at least 30 respondents including employee and guests of Columban College Hotel & Resort, who gives the proponents a specific knowledge and help us in identifying the common problems they are facing in a relation to the study. The proponents used Percentile Method to determine the quantities and percentage of the responses in the survey. 1. Sampling Design A project for: Columban College Hotel & Resort Rizal Ext. , Barrio Barretto, Olongapo CityDear respondents, This survey aims to collect data in accordance to the study â€Å"Columaban College Hotel & Resort Management System†. Kindly answer the question honestly and accurately. Please do not leave any statement unmarked. Your response will be highly appreciated. Thank you very much. God Bless! I. Personal Information Name (Optional):_____________________________________________ Age: 12- 16 17- 21 21- 30 30 & above Gender: Male Female II. Questionnaires 1. Is the reservation process on the hotel fast enough? 3D YesNo 2.Was your reservation handled courteously and correctly? 3D YesNo 3. Was the check-in process was timely and efficient? YesNo 4. Was your suite clean and properly maintained? YesNo 5. Were your arrival and departure experiences handled courteously and efficiently? YesNo 6. Do you think that the computerization of the reservation can affect the performance of the hotel? YesNo 7. Did the resort exceed your expectations? YesNo 8. Would you stay at the resort if you were to return to this area? YesNo Letter of Interview Columban College Hotel & Resort Rizal Ext. , Barrio Barretto Olongapo City Dear Sir/Madam:Greetings! We are graduating students of College of Computer Studies taking up Bachelor of Science in Information Technology and Computer Science. Currently, we are enrolled in our Thesis Writing Technology where we are required to design a system for a particular organization or industry. In relation to this, we planned to design â€Å"Columban College Hotel & Re sort Management System† and we are seeking for your assistance for us to conduct an interview and data gathering at your most convenient time. Rest assured that the information that we will get will be treated with much confidentiality.We are looking forward for the consideration that you can give to our request. You may reach us through the following number: 09072316910 or email us at [email  protected] com Sincerely, _________________ Noted by: Jon Roel Lasala ________________________ _________________ Mr. Ronnie D. Luy Kristian Castillo Thesis Adviser _________________ Steven Nicco Carangalan _________________ Rosendo Luy 2. Respondents Figure 2. 0 The receptionist of Columban College Hotel & Resort Figure 3. 0 Readying for interview on Mr.Elmer Callo, Assistant Manager of the CCHR Receptionist The receptionist will be observed by the proponents to know what is the possible problems that are occurring in performing the manual operations in the hotel. Guests The proponents will conduct a survey of how the manual operations of hotel affect the satisfaction of the guests. Administrators The proponents will interview the administrators of the hotel to know what problems they are experiencing in the hotel. C. Statistical Treatment of Data 1. Percentile Method to determine the quantities and percentage of the responses in the survey.Survey forms will be given to the employees and some guests of the Columban College Hotel & Resort. N N Formula: P = f x 100 Where: % = Percentage f = Frequency N = Total Number of Respondents D. Collected Data and Information Result of Survey The results of the survey were discussed on this study and the following questions that were answered by the respondents: 1. Is the reservation process on the hotel fast enough? | | Frequency| Percentage| Yes| 7| 23%| No| 23| 77%| Total| 30| 100%| Table 1. 0 Figure 2. 0 2. Was your reservation handled courteously and correctly? | | Frequency| Percentage|Yes| 17| 56%| No| 13| 44%| Total| 30| 100%| Table 1. 1 Figure 2. 1 3. Was the check-in process was timely and efficient? | | Frequency| Percentage| Yes| 11| 36%| No| 19| 64%| Total| 30| 100%| Figure 2. 2 4. Was your suite clean and properly maintained? | | Frequency| Percentage| Yes| 22| 73%| No| 8| 27%| Total| 30| 100%| Table 1. 3 Table 2. 3 5. Were your arrival and departure experiences handled courteously and efficiently? | | Frequency| Percentage| Yes| 18| 60%| No| 12| 40%| Total| 30| 100%| Table 1. 4 Figure 2. 4 6. Do you think that the computerization of the reservation can affect the performance of the hotel? | Frequency| Percentage| Yes| 28| 93%| No| 2| 7%| Total| 30| 100%| Table 1. 5 Figure 2. 5 7. Did the resort exceed your expectations? | | Frequency| Percentage| Yes| 15| 50%| No| 15| 50%| Total| 30| 100%| Table 1. 6 Figure 2. 6 8. Would you stay at the resort if you were to return to this area? | | Frequency| Percentage| Yes| 21| 70%| No| 9| 30%| Total| 30| 100%| Table 1. 7 IV. Modelling and Technical Ba ckground A. Software Model The proponents adopt the System Development Life Cycle because this will act as the proponent’s guide in creating the proposed system. Figure 3. 0SDLC is a process used by IT analysts in order to develop or redesign high quality software system which meets both the customer and the real world requirement taking into consideration all associated aspects of pros and cons of software testing, analysis and post process maintenance. B. Theoretical Framework This chapter will discuss the different process and methods of creating the needed system of the organization through the guidelines that the proponents created in their researches and findings. This chapter also involves the different phases that will act as guide that will be an essential to the creation of the proposed system.Additional information Additional information PLANNING PLANNING DISCOVEERY DISCOVEERY INFORMATION GATHERING INFORMATION GATHERING REPORTING REPORTING Figure 4. 0 Theoretical F ramework C. Conceptual Framework Proposed System Proposed System Check for room availability Check for room availability Show and compute for the bills Show and compute for the bills Create a back-up for database Create a back-up for database Give the needed information Give the needed information Give the room desired by the client Give the room desired by the client Give the payment Give the payment Client Client Receptionist ReceptionistFigure 5. 0 Conceptual Framework This figure shows the concept of the proposed system, It will tackles how the process of interaction between the receptionist and the guests. 1. Paradigm/IPO Diagram Figure 6. 0 Paradigm The IPO model has many interdisciplinary applications, and is used to convey systems fundamentals in  IT  overview  education  and as a brainstorming, preliminary investigation tool in  systems development processes  such as the  SDLC. V. Systems Analysis and Design A. Systems Analysis 1. Existing System Columban Coll ege Hotel & Resort is currently performing all their process in manual operation. . User Requirements/ Requirements Specifications User Requirements | Developer Requirement| Automated Billing Statement| Create a system that will automatically generate billing statement| Computer-based viewing Room Status| Include the room status in the features of the program| Computer Reservation| Create a Database Management System| Computer-based Check in/out| Create a system that will manage the Check in/out of the clients| Computerized Adding/Viewing of Clients’ information| Create a Database Management System| Table 2. 0 User Requirements 3. Feasibility Study 3. Technical Feasibility Columban College Hotel & Resort is in need of a computer-based system to be able to operate faster and more efficiently. The system project primarily intends to avoid inconsistencies during operation. Also, implying the use of computerized processes avoids inaccurate report of billing amounts and miscalcula tion of transactions. Microsoft Office 2010 offers flexible and powerful new ways to deliver your best work—at the office, at home, or at school. Create standout reports and presentations with tools that help you capture your ideas more creatively.Stay connected to your projects, even when you’re away from your computer, with access to Office files via Web browser or Windows phone. 1  Work efficiently with others by sharing, editing, and reviewing files at the same time—even across geographies and time zones. Adobe Photoshop  is a  graphics editing program  developed and published by  Adobe Systems. Photoshop files have default file extension as  . PSD, which stands for â€Å"Photoshop Document. † A PSD file stores an image with support for most imaging options available in Photoshop.These include layers with  masks,  color spaces,  ICC profiles, CMYK Mode (used for commercial printing), transparency, text,  alpha channels  and  sp ot colors,  clipping paths, and  duotone  settings. This is in contrast to many other file formats (e. g. .JPG or . GIF) that restrict content to provide streamlined, predictable functionality. A PSD file has a maximum height and width of 30,000 pixels, and a length limit of 3 Gigabytes. Visual Basic  is a  third-generation  event-driven programming language  and  integrated development environment  (IDE) from  Microsoft  for its  COM programming model first released in 1991.Visual Basic is designed to be relatively easy to learn and use. Visual Basic was derived from BASIC  and enables the  rapid application development (RAD)  of  graphical user interface (GUI)  applications, access to  databases  using  Data Access Objects,  Remote Data Objects, or  ActiveX Data Objects, and creation of  ActiveX  controls and objects. VBA  is effectively the same language as Visual Basic but VBA-code is tied to Microsoft Office and can only run wit hin that environment. The  scripting languageVBScript  is a subset of Visual Basic. . 2 Economical Feasibility The Economic Feasibility will be the basis if the said proposal is economically feasible; Every company knows that cost is one of the major problems to be considered in making a proposed system, if it affordable or not. However, the only thing that the shop need is hosting the proposed system and it is less expensive. The proposed system just need to acquire an internet connection and have knowledge on computer and it will be possible for them to get their needs and information by just browsing.The economic feasibility will illustrate the expenses needed to be able to implement the proposed system successfully below. Since the Columban College Hotel & Resort has already has a one (1) complete set of personal computer, there is no need to buy a new one. Software Specification Software Components| Description| | Windows 7| | Microsoft Office 2010| | Visual Basic 6. 0| Har dware Specification Hardware Components| Description| | Intel DUAL CORE E5300 2. 6Processor| | INTEL DG41RQ DDR800/ 6CHN/ GLAN/ QUAD/| | 2 GB DDR2 PC800| Hard disk SEAGATE 250GB 7200 SATA| | Monitor AOC9315l 18. 5† Black| | AVR 500 watts| | A4Tech Slim PS2 KBS-720 Black| | A4tech Optical Mouse OP6200 USB| 3. 3 Operational Feasibility Operational feasibility is this will focus whether the system will be productive if it is being developed and implemented. Whether there will be affect from user or there will be possible application benefits. Operational feasibility, this is how the system will solve the following problem or how it satisfies the requirements analysis phase of the development.ITEM| UNIT| PRICE| QTY. | FREQ. (1 Acad. Yr. )| TOTAL| Bond Paper| Ream| Php. 200. 00| 1| 20pcs. | Php. 4,000. 00| Ink| Cartridge| Php. 350. 00| 1| 1| Php. 350. 00| Log Book| | Php. 35. 00| 1| 12pcs. | Php. 420. 00| Total| | | | | Php. 4,770. 00| Table 4. 0 Operational Feasibility Electricity Consumption and Cost Rate/kW = Php. 5. 90 (based on ZAMECO II) Amount = (unit’s watt/1,000kW) *rate *hours usage ITEM| UNIT WATTS(1 Acad. Yr. )| HOURS USAGE| COST| Personal Computer| 225W| 24hrs. (min)| Php. 4,032. 00| Table 4. 1 Operational Feasibility 3. 4 Time FeasibilityTime feasibility will say the schedule if the project being done. And how many months it is being cover. This Gantt chart show how does data gathering being done and even the design phase and maintenance are show in the Gantt chart. Bars show the time being consumed in one task to other task until we fulfil all the requirements needed by the clients. Figure 7. 0 Gantt Chart 3. 5 Feasibility Analysis Executive Summary After the proponents gather all the essential information needed, the proponents is convinced that the proposed system will be feasible in implementing.The proposed system requires both hardware and software components to keep the system running. For the receptionists, the Visual Basic 6. 0 i s needed to run the system. It is important to create a back-up of database to keep the information and transactions safely. Since the needed software and hardware were available in the hotel, the proponents will only now focus in implementing the system to know whether the proposed system will truly help the Columban College Hotel & Resort. 4. Risk Analysis Risk| Source| Action| Risk level|Data corruption through loss or alteration of data without the application’s knowledge and consent| Receptionist error (accidental file deletion)| Recover file| High| | Software bugs (unexpected conditions and responded to incorrectly| Update anti-virus, delete any virus founds| Medium| Data corruption through willful action| Externally, from viruses and worms| Create back-up data| Medium| Acts of God| Earthquake, floods, etc. | Create back-up data| Low| Table 5. 0 Risk Analysis B. System Design 1. Proposed System This research describes an adaption of a hotel reservation system in Columba n College Hotel & Resort.Computer technology has made our lives much easier and convenient. Years ago, people had to manually input important information of their guest, now you just use the computer to find this information. In just one click, instantly find the guest name, rooms & rates, address, email address, phone numbers and so on. By investigating their existing reservation, the guest input the information manually in reservation form. It is hassle for the guest to do a reservation as well as to the receptionist. It is time a waste of time, effort and the things that is needed for the reservation.Proponents will implement the proposed system in Columban College Hotel and Resort. All you need is computer and a user, by just opening the application. It is a very reliable, efficient and convenient. It is much easier to for the receptionist to look at the database and see if the guests are already paid or if the room is already occupied or unoccupied and so on and so forth. 2. Ob ject-Oriented Analysis and Design 2. 1 UML Class Diagram Figure 8. 0 Class Diagram 2. 2 Use Case Diagram System System Check Room Information Check Room Information Input Customer InformationInput Customer Information Update System Update System Edit information Edit information Add Subcharges Add Subcharges Total Payment Total Payment Figure 9. 0 Use Case Diagram 2. 3 Use Case Description Use Case| Input reserved information| Actor| Receptionist| Description| Input data information about room reserved| Trigger| When a customer wants to reserve for room| Pre-conditions| Customers wants to reserve room| Post-conditions| System will be updated| Normal Flow| All information about reservation must be encoded| Priority| High| Frequency of Use| In all guest to booked in the hotel|Table 6. 4 Use Case| Updates System| Actor| Receptionist| Description| Updating of system in every time there is new booking schedule| Trigger| New inputs/booking schedule is given| Pre-conditions| Guest requeste d for room reservation| Post-conditions| Input/information given is updates to the system| Priority| High| Frequency of Use| In all guest to booked in the hotel| Table 6. 5 Use Case| Edit information| Actor| Receptionist| Description| Editing of customer and room information| Trigger| When information needs to be updated| Post-conditions| System will update changes|Normal Flow| Editing is always done when changes are needed to be done in the customer information| Includes| Data Verification| Table 6. 6 Use Case| Total payment| Actor| Receptionist| Description| Adding all the expenses in the information| Post-conditions| Payment will be done according to the total amount| Normal Flow| | Includes| | Priority| | Frequency of Use| | Business Rules| | Table 6. 8 2. 4 System Sequence Diagram 3. Network Diagram/System Architecture Proposed System Proposed System Receptionist Receptionist Database Management System Database Management SystemFigure 11. 0 Network Diagram Network Diagram  is the  conceptual model  that defines the  structure and behaviour of a  system. 4. Database Structure 4. 1 Entity Relationship Diagram 4. 2 Data Dictionary 4. 3 Relational Databases 5. System Interfaces 5. 1 System Inputs Guest Reservation Form This is where the receptionist will input the essential information of the guest, it will also show how much the guest will pay about the chosen room. This is where the additional necessity will be ordered by the guest and the receptionist will process the transaction 5. 2 System Outputs . 3 Process Specifications 5. 4 Integrity Controls All bits of information or data that are gathered in the guest will be stored in the system and its database. Only the receptionist can modify the system in the server through the approval of who might be the one should be approving it. That person who will be approving it will depend on the agreement of the company or policy. 5. 5 Security Controls The proposed system has the capability to back-up th e database of all it saved information. The system will have passwords where only receptionist can access it.Any antivirus programs with high integrity will be used to protect the system. 6. Automation Boundary The proposed system will be about reservation of room accommodation and other services. The system will not be providing automated billing. 7. Initial Gap Analysis The existing system is all about manual operation by filling up form of reservation, unlike the proposed system all you need to do is encode the information. Other advantage of the proposed system its more efficient if compiling reservation form. It is also more accurate in reviewing data information about the previous accommodations.Chapter VI A. Implementation Activities In order to successfully implement the proposed system for Columban College Hotel & Resort, the proponents need to orient the Receptionist, Manager and Owner on how the process of the proposed system works and on how the system should be handled, after orientation and installation the system will be tested and will be evaluated for further revisions or enhancement that are still needed to include on the proposed system. B. Testing 1. Unit Testing The system administrator and other users will be involved in testing the program.The users are allowed to explore the system then let them take notes if there are any flaws in it or if there are anything that needs to improve. Then the proponents will debug the system then re-run the testing for further adjustment and debugging until the system will be fully operational. ALPHA TESTING Alpha testing is a form of preliminary software field test carried out by a team of users in order to find bugs that were not found previously through other tests. The main purpose of alpha testing is to refine the software product by finding and fixing the bugs that were not discovered through previous tests.This indicate the stages of the process how the system response to its given task. The testin g is conducted in order to know how the systems deliver the required response regarding with its performance. Based from the test that has been establish in using alpha testing, the proponents comes up from the first part of testing the system, there were things that must be change. One of the changes that need to be change is the abolishing of the manual procedure of the hotel, 2. Integration Testing 3. Usability TestingAfter all operation testing are done, the Hotel Management System receptionist will seek for questions regarding the improvements of the system. After gathering some information, adjustment or improvements will be done in the system depending on how big are the problems need to be change in the system. 4. User Acceptance Test As all the adjustment or improvements are done, the system will be tested again by the Users and will be re-evaluated if the system already fulfilled the User’s satisfaction. C. Change Request and Error Reports D. Deployment 1. Deploymen t Approaches 2. User’s TrainingIn order for the system to fully-implement in the oraganization, the users must undergo training in order to gain enough knowledge in computer. The training will be about familiarizing in the operating system which is the Windows7 so that the user wil use will know where to go in accessing the system, then the Microsoft Visual Basic. net in order for them to easily understand the environment of the syetm because the system is made through the said software. Then, also most importantly is the users must be trained on how to use the system. The training will be conducted in their free time.In terms of the untoward incident that will happen in the system during the operation, the users are obligued to go out series of trainings for the debugging of the system as well as the system’s maintenace. 3. System Maintenance 1. Problem Report During the previous process, the problems aroused in the system are the following: 2. Manual Changing and Upd ating of records The Hotel’s office consists of many files of the clients and inventories. Since, the office piled up with many files there are many records that needed to be recorded in a new form and add to the database.And also the files are not be placed consequently because the files are only been placed to the filling cabinet in the office. 3. Employees are not Computer Confident The Front Desk Employees does not have sufficient knowledge about computer. Regarding with this, the proponents suggested to have leave and conduct training or seminar. 1. Policies and Procedures Policies Policies may vary depending on the desire of Columban College Hotel & Resort Management, but the proponents suggest the following policies: 1. Only the Admin are in charge of adding, editing and deleting the System Users 2.The system data base should be backed-up every week in case of data crash or other unexpected circumstances 3. The Computer should be place in a nice atmosphere to prevent o verheating. 4. No other employee other than the Receptionist, Manager and owner can directly use the system. 5. In the reservation transaction, down payment is needed in order to confirm the reservation, the receptionist will inform the client that the registration will be cancelled if the guest didn’t arrive 2 hours after the expected time of arrival and the down payment will serve as the registration fee. Chapter VIIConclusion and Recommendation A. Conclusion The Hotel Management System have already been completed. It really made a significant difference as compared with the present existing system of the hotel since it was done through interfaces of computers. The usage of the system truly provides the advancement of technology, towards a fast access of information. The proponents therefore conclude that it is more reliable to make use of the proposed system as it is able to reduce data redundancies and inconsistencies, in which the administrator and receptionist experienc ed while using the existing system.The proposed system is guaranteed to be secured and will make the work of the receptionist faster and more convenient. B. Recommendation The proponents recommend the implementation of the system as it would speed up and make more efficient the processes involved in managing rooms. Full testing before implementation is suggested. The system will not cover how the payment will be done, whether they will use credit card or bank transactions.Stand-alone computer unit is used in the system but in the future purposes the respondents can use two or more computer unit for the manager and the management if needed. The user level must be considered always for the security of the files and every transaction. Because of technology the needed for improvement never stop, therefore the proponents recommend to the next future proponents to add more features to the system to become more useful and to satisfy the future needs of the business.

Pronoun Usage Essay

Someone had left their tennis shoes in the middle of the floor.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   This sentence has a problem with pronoun usage in that there is a plural personal possessive pronoun, but someone is a singular pronoun.   Therefore, the sentence contains an error in agreement.   One can fix this error in four different ways.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The first is to correct the error.   Someone had left HIS or HER tennis shoes in the middle of the floor.   This uses a singular personal possessive pronoun of his/her which does agree with the singular someone.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Another way to correct the sentence is to use a plural subject.   For example, both of my brothers left their tennis shoes in the middle of the floor.   Here, the pronoun BOTH agrees with the pronoun their in that they are both plural.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   A third way to fix the error is to remove the pronoun altogether.   The sentence would sound like this:   Someone had left tennis shoes in the middle of the floor.   Of course this one does not imply that the shoes left necessarily belonged to the someone in question.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Finally, one can avoid the confusion with the pronoun someone by using a more obviously singular subject.   For example, a person left his or her tennis shoes in the middle of the floor.   Or, my mother left her tennis shoes in the middle of the floor, or my father left his tennis shoes in the middle of the floor.

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